Refunds and Cancellation Policy

At Gharista, we want you to be completely satisfied with your purchase. This policy outlines our procedures for refunds and cancellations.

Order Cancellation

  • You can cancel your order within 24 hours of placing it, provided the order has not been shipped.
  • To cancel an order, please contact our customer support team with your order number.
  • Once an order has been shipped, it cannot be cancelled, but you may return it for a refund as per our return policy.

Returns and Refunds

Eligibility for Returns

  • Products must be returned within 7 days of delivery.
  • Items must be unused, unworn, unwashed, and in the same condition as received.
  • Products must be in their original packaging with all tags attached.
  • Certain items, such as intimate wear, perishables, and customized products, are not eligible for return.

Return Process

  1. Initiate a return request through your account or by contacting customer support.
  2. You will receive a return authorization and instructions.
  3. Ship the item back to us using the provided return shipping label.
  4. Once we receive and inspect the item, we will process your refund.

Refunds

  • Refunds will be issued to the original payment method used for the purchase.
  • The refund amount will include the price of the product and any taxes paid.
  • Shipping charges are non-refundable unless the return is due to our error.
  • Refunds typically take 5-10 business days to process, depending on your payment provider.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange for a replacement or full refund, including shipping charges.

Cancellation by Gharista

We reserve the right to cancel orders in certain circumstances, such as pricing errors, stock unavailability, or suspected fraud. In such cases, we will notify you and provide a full refund if payment has been taken.

For any questions or concerns regarding our Refunds and Cancellation Policy, please contact our customer support team.

Last updated: 19th Sep 2024